After Sales Team Leader

Kocaeli Kalıcı View Job Description
We are seeking a Team Leader who will be responsible for after sales technical support processes for commercial electric vehicles. Depending on the role level, responsibilities include team leadership or management duties.

Updated on 05/12/2024

  • Global Electric Vehicle Manufacturer
  • After Sales Executive with Fluent English

About Our Client

The company has been active in the conversion of Light Commercial Vehicles from diesel to electric since since the late 1990's. Based on the latest technological platform of its power train, the group has to date converted approximately 500 vehicles.

Job Description

  • The main responsibilities include responding quickly to customer inquiries, developing analytically approaches to technical problems, and coordinating with related departments throughout the process.
  • Expertise in electric vehicle technologies, and who is familiar with the technical requirements of commercial vehicles.
  • The role includes weekly reporting and meetings.
  • The candidate will manage a team (3 people), handling vehicle interventions both domestically and internationally.
  • The candidate will work with dealerships, particularly in international markets.
  • The position holds responsibility for all - Group dealers.
  • Responsibilities also include warranty management, complaint handling, and maintaining customer relationships.
  • The ultimate goal is to ensure vehicles are swiftly returned to service after any malfunctions.
  • Additionally, the role requires familiarity with spare parts sales, bulletins, training follow-up, and spare parts listing.

The Successful Applicant

Experience:

  • Minimum 3 years



Language Requirements:

  • English: Upper-intermediate to Advanced level (Must)
  • French is a plus.



General Qualifications:

  • Strong interest in electric vehicles and the automotive sector, with the ability to solve technical problems.
  • A good team player, customer-oriented, and open to innovation.
  • Proficient in MS Office and other engineering software.

What's on Offer

Great career opportunity at global electric vehicle manufacturer!

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Burcu Caliskan
Quote job ref
JN-102024-6557916

Job summary

Sector
Engineering & Manufacturing
Sub Sector
Technical Support
Industry
Industrial / Manufacturing
Location
Kocaeli
Contract Type
Permanent
Consultant name
Burcu Caliskan
Job Reference
JN-102024-6557916