Istanbul (Europe) Permanent

Tarihinde güncellendi 09/01/2022

  • Leading Global FMCG Company
  • Dynamic & Multi-cultural work environment

Müşterimiz Hakkında

Our Client is a leading FMCG company for which we are looking for a CUSTOMER SERVICE COORDINATOR.

İş Tanımı

  • End-to-end processing of orders (complete process), creating sales orders, order confirmations to customers,
  • with delivery dates by giving full feedback (stock availability…etc) and following up
  • Bridging between customers and Finance, Quality, Supply, Logistics teams; delivering the best service and
  • value for all parties involved from order to cash flow
  • Being responsible for order management process for channel/customer of responsibility (Order to Cash) to maintain
  • targeted service levels
  • (CFR, FROT) with predefined order rules, order flow with the best-optimized inventory levels and order life cycle
  • Invoice tracking with outsource (sales invoice, return, refusals) with related order number
  • Tracking, and reporting orders; repeat, backlog, back-order
  • Maintaining phone and written contacts with customers by high quality service skills
  • Communicating with the warehouse and customers where required on issues related to deliveries,
  • shipments and stock availability
  • Prioritizing the orders with sales reps, and providing the orders to WH by informing logistics responsible
  • Providing the orders to WH for the pallet preparation
  • Providing customer service support to internal associates (sales, finance …etc)
  • Complaint handling & Return Tracking with customers
  • Providing the docs - asked by customers
  • Participation in customer meetings when it is needed
  • Creating Daily Danube Report creation, weekly holding order report
  • Penalty Invoice tracking by customer, and reconciliating the value by having regular calls with the customer
  • Being back up for CMOS meetings (organizing data & ppt, and presenting)
  • Being responsible to solve technical issues out (SAP, Idoc...etc), and key user on the related areas
  • KPI: Optimization on CFR, FROT for assigned customer account, Response the Customer on the Time

Aradığımız Profil

  • Bachelor's degree - Business Management (similar degree)
  • 2+ years of experience in Order Management, Logistics
  • Business level of speaking and writing English
  • 2-3 years of relevant experience in customer service
  • FMCG background (would be a plus)
  • Basic finance knowledge
  • Good knowledge of Outlook, Excel, Word, Power Point, Power BI (would be nice)
  • Experience on using SAP modules, EDI, software, B2B

Key Competencies:

Well communication skills, Positive Mind Set, Stress Management, Customer Focus, Teamwork, Time Management, Problem Solving, Result Focus, Flexibility, Well coordination skills

Teklif Edilenler

Strong career opportunities at a well known FMCG sector company.

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