Customer Success Manager / Energy (Fluent Russian)

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Job Description
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Updated on 11/02/2026

Great Career Opportunity
Global Company Experience

About Our Client

Our client's comprehensive view of global energy and commodities markets enables their customers to make superior decisions and create long-term, sustainable value.

Job Description

Responsibilities and Impact:

Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.

Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.

Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.

Monitor customer usage data to identify opportunities for further engagement and value creation.

Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.

Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.

Proactive Support: Anticipate customer challenges and address them before they escalate.

Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.

Promptly and accurately capturing customer engagement activities in Salesforce.

The Successful Applicant

Fluency in both Russian and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
Degree in Geoscience, Petroleum engineering, Petroleum Economics or related discipline and 3 years relevant experience and/or at least 5 years industry experience.
First class presentation and software demo skills.
Proficiency in Salesforce or similar is an advantage.
Industry knowledge (energy, commodities, finance) is an advantage.
Proven ability to manage multiple accounts and projects simultaneously.
Ability to work as an integral part of a diverse and geographically dispersed team.
Ability to travel to meet clients.
This position is not eligible for sponsorship. Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.