Save Job Back to Search Job Description Summary Similar Jobs Updated on 03/01/2025Career ProgressionLeading global companyAbout Our ClientWe are looking for a Customer Support IT Specialist for our client who manufactures laboratory healthcare equipmentJob DescriptionProvide direct support to both internal and external customers/Operators and end users : helping set up hardware or software, Troubleshooting and diagnosing connectivity / data access problems, answering questions about hardware or softwareSupport/Perform pre-site installation inspections, workflow analysis, design, coordinate, and project manage installations.Support/Perform software-related installation and configure software in equipment and associated peripherals.Training and coaching FSE, distributor FSE, customers and providing expert knowledge to their IT departments on configuration, operation maintenance and first line troubleshooting of the instruments/machines/equipment and associated automation IT infrastructure.Coordination and implementation of interfaces between equipment, automation, associated peripherals and customers IT information systems.Supporting customers in improving their equipment and automation information management procedures and processes to ensure uninterrupted operation/function and up-time.Support mandatory and optional software and firmware patches, upgrades and retrofit pushes via remote E-Service.Act as technical liaison and advisor to METER customer service teams, distributors, customers and their other vendors IT departments.Keep stakeholders informed/updated.Communicating with and briefing the customer, keeping them updated at all times.Escalates IT incidents when needed to the next service levels or requests additional assistance from specialists and provides the necessary follow-up to ensure the problem has been resolved to the customers satisfaction.Support rolling out new pro-active IT service tools and processesThe Successful ApplicantHigher education on information technologies (MSc, Masters), a minimum of 3 years of experience in the field of IT services.Extensive understanding and experience of hospital workflow design and analysisIT Skills, ability to perform software updates and parameter and basic LIS configurations, validation and verification Internet Protocol, Wireless Modems/Routers, Cloud systems and services, Cyber Security…Experience in developing languages for example VC++ , Delphi , C# , SQL Server ,HTML,UML,XML, Java scriptSpecific experience in the cyber security fieldAbility to convince, influence, and gain support both in the internal networks of the company and with customersEnjoy working in an intercultural and matrix environment with daily interaction with multidisciplinary teamsVery good communication skills, a good team spirit and synthesis and a strong customer orientation.Be able to manage priorities and keep commitments.What's on OfferCareer progressionConsultantBülvin SenolsunQuote job refJN-122024-6614737Job summarySectorInformation TechnologySub SectorIT SupportIndustryHealthcare / PharmaceuticalLocationIstanbul (Asia)Contract TypeTemporaryConsultant nameBülvin SenolsunJob ReferenceJN-122024-6614737
