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Global Service Manager

Bursa Kalıcı View Job Description
To manage post-sales customer relationships, ensure customer satisfaction and success, increase product/service usage, and reduce churn. This role includes supporting both customer support and technical issues, ensuring customers gain maximum value from the solutions offered.

Added 29/05/2025

  • A Leading Machinery Manufacturing Company.
  • Great career opportunity for Service Managers & Customer Success Managers.

About Our Client

A Leading Machinery Manufacturing Company.

Job Description



  • Establish and maintain strong, long-term customer relationships.


  • Ensure that customers are satisfied and successful in using the company's products or services.


  • Analyze customer feedback and develop improvement suggestions.


  • Identify opportunities for upselling and cross-selling and collaborate with the sales team.


  • Provide proactive support to increase product usage and customer satisfaction.


  • Track performance indicators such as customer satisfaction, retention, and usage frequency.


  • Collaborate with technical teams to ensure fast and effective resolution of customer issues.


  • Organize and manage customer training processes.


  • Provide support during the onboarding phase to ensure new customers adapt smoothly.


  • Create reports and analyze data to identify customer trends and needs.


  • Communicate customer expectations and experiences to internal teams.



The Successful Applicant



  • Bachelor's degree in engineering, business administration, or related fields.


  • Minimum 3 years of experience in customer success, technical support, or account management.


  • Strong communication, problem-solving, and analytical skills.


  • Technical understanding and the ability to translate customer requirements to internal teams.


  • Experience using CRM systems and customer support tools.


  • Proficiency in MS Office and/or relevant reporting tools.


  • Good command of English.


  • Customer-focused and results-oriented working style.


  • Experience in technical industries (e.g., manufacturing, software, electronics, etc.).


  • Experience in process improvement and customer journey design.


  • Knowledge of after-sales technical support processes.



What's on Offer

Join one of the leading machinery manufacturing companies in Turkey.

Consultant
Cansu Uzun
Quote job ref
JN-052025-6751122

Job summary

Sector
Engineering & Manufacturing
Sub Sector
Service
Industry
Industrial / Manufacturing
Location
Bursa
Contract Type
Permanent
Consultant name
Cansu Uzun
Job Reference
JN-052025-6751122