Global Service Manager

Establish and maintain strong, long-term customer relationships.

Ensure that customers are satisfied and successful in using the company's products or services.

Analyse customer feedback and develop improvement suggestions.

Identify opportunities for up selling and cross-selling and collaborate with the sales team.

Provide proactive support to increase product usage and customer satisfaction.

Track performance indicators such as customer satisfaction, retention, and usage frequency.

Collaborate with technical teams to ensure fast and effective resolution of customer issues.

Organise and manage customer training processes.

Provide support during the on boarding phase to ensure new customers adapt smoothly.

Create reports and analyse data to identify customer trends and needs.

Communicate customer expectations and experiences to internal teams.

Müşterimiz Hakkında