Service Engineer (PLC & Sensors), Marmara Region

Istanbul Kalıcı View Job Description
Role will be responsible for all service activities, including, but not limited with commissioning, troubleshooting, repair, calibration and customer training. Will also represent the company as the technician onsite for any kind of commissioning, installation and technical problems with customers. Expected from service engineer is to generate added value to organization by following up technical based topics both internal and at customer ends.

Updated on 15/10/2024

  • Global Company
  • Improve PLC & Sensors Knowledge

About Our Client

  • This organization is a major provider of advanced measurement & sensors technology, specializing in dynamic assessments of pressure, force, torque, and acceleration. They offer solutions across various sectors, including automotive, aerospace, manufacturing, and R&D.
  • Our client have 2 offices across Turkey, one is Bursa and the other one being İstanbul,

Job Description

  • Overseeing and expanding service activities for the client.
  • Preparing customer sites and collaborating with colleagues to install and commission the client's products and systems.
  • Commissioning various products and services, maintaining close contact with customers.
  • Supporting marketing efforts by attending trade shows, conferences, and other events, and creating service news for mailing and social media sharing.
  • Providing technical assistance and product training both before and after sales.
  • Creating weekly and monthly schedules for service applications, ensuring swift actions with proper prioritization.
  • Conducting regular customer visits, interpreting their needs and requirements to match the client's products and services.
  • Offering remote support to customers and colleagues.
  • Handling emergency service requests promptly, even outside of working hours, while balancing customer care and the client's benefits.
  • Supporting maintenance and calibration activities for the client's products on customer sites.
  • Preparing and selling maintenance contracts and performing on-site services.
  • Generating application stories for significant service applications.
  • Producing weekly and monthly service sales forecasts and reporting to management.
  • Following up on calibration and repair processes at global centers, from export to customer delivery.
  • Ensuring timely information flow between customers and global centers.

The Successful Applicant

  • Taking responsibility for the entire service activity and ensuring on-time fulfillment of service requirements.
  • Attending all product and systems-related training and meetings.
  • Delivering company presentations to customers.
  • Supporting back-office activities for the delivery process at customs for repair and calibration products.
  • Providing technical intervention at customer sites for commissioning and troubleshooting, with a commitment of 100 working days on the field.

What's on Offer

  • University degree preferably in Electrical, Electronics or Mechatronics Engineering
  • 3 - 5 years of experience in PLC programming and electromechanical systems
  • Minimum 3 years of technical experience in industrial automation products
  • Good degree of written and spoken English
  • Plastic injection knowledge is a plus
  • Sensor and measuring technology knowledge is a plus
  • Motor and driver knowledge is a plus
  • Industrial communication protocol experience is a plus
  • Hands on experience with electrical circuitry
  • Willingness to visit customers sites frequently
  • Willingness to travel to various cities of Turkey (Mostly but not limited to Marmara Region)
  • Having a B class driving licence with a clean record
  • Ability to manage customers at site in order to solve problems and extend good relationship with existing customers
  • Committed and responsible attitude.
  • Be part of a global company with high precision equipment experience
  • Base Salary, Bonus, Lunch payment, Company car, Laptop, Mob. Phone, Health Insurance
Join PageGroup
Irem Keles
Quote job ref
JN-072024-6479550

Job summary

Sector
Engineering & Manufacturing
Sub Sector
Electronics
Industry
Industrial / Manufacturing
Location
Istanbul
Contract Type
Permanent
Consultant name
Irem Keles
Job Reference
JN-072024-6479550