STORE MANAGER - HIGH END LUXURY BRAND
GREAT CAREET OPPORTUNITY IN ONE OF THE MOST REPUTABLE LUXURY BRANDS
GREAT AREA OF RESPONSIBILITY IN A BRAND WITH HERITAGE
About Our Client
Our client is high fashion luxury goods manufacturer for which we are looking for a STORE MANAGER,
Develop strategic plans with a meaningful direction and communicate the vision effectively.
Create and direct a high performance team that drives sales through achieving company and store results.
Provide strong leadership to the team in order to generate sales, support in all capacities to ensure maximum productivity and profitability, and compliance with store procedures.
Drive commercial awareness to all team members
Provide clarity to roles and responsibilities with a clear organisation
Be responsible for all staff induction including training and developing high-calibre management. Be accountable for the quality of training and development of Sales Assistants whilst keeping track of each individual's performance in defining tasks and setting goals.
Be responsible for communicating and upholding the brand standards and ensuring all store staff support these.
Insist on exceptional standards of personal presentation from the team, ensuring company guidelines are adhered to.
Organise your sales team in line with the demands of the business.
Recruit and retain high quality staff.
Create a sense of team spirit, discipline, as well as dedication and loyalty to the company.
Ensure that everyone on the team receives proper support in order to achieve their full potential
Lead by example, providing a well-balanced, motivational and constructive approach to individuals and the team in general.
Address concerns of individuals in a professional and well balanced way, providing examples and constructive feedback. Provide clarity and opportunity to address the concerns within a reasonable time frame.
Ensure that customers receive exemplary customer service enhanced by client development programs and superb product knowledge.
Maintain the integrity of the brand
Monitor the customer service of all individuals to ensure it is maintained to the highest standards.
Drive service excellence at all times
Insist that staff are pro-active in developing strong and lasting client relations to encourage repeat business.
Support, model and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable, and quick for both customers and co-workers.
Provide regular training sessions covering all aspects of the business with all members of staff
Be present and support your team where required.
Address client complaints in a timely manner work with the team to keep these to a minimum.
Ensure a clear understanding of sales policies and procedures, by each team member.
Create and direct a high-performance team that drives sales through achieving company store results.
Communicate all sales goals for store and individuals daily.
Plan the development of sales in your boutique, recommending to the management of the Company appropriate commercial strategy to achieve successful growth.
Keep track of all foreseeable sales and control expenses.
Achieve net profitability in line within the agreed budget.
Implement a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives).
Identify client needs and adjust buys accordingly.
Be able to travel for buying trips at least four times a year.
Manage inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level.
Be fully aware of inventory levels of all product lines, anticipating stock build-up and shortages, and maintaining reasonable levels as much as possible.
Optimise sales in the boutique by ensuring that needed stock is available, regularly re-ordering, transferring stock whenever applicable.
Remain in regular communication with the Retail and Retail Merchandising Team, addressing topics related to deliveries, orders and stock levels.
Ensure all stock is displayed, stored securely and handled appropriately in order to avoid damage and loss.
Ensure sales optimisation, by regularly reviewing the store operations and in store efficiency.
Insist on exceptional standards in back office areas and stock rooms to support efficiency in sales.
Conduct store recruitment by interviewing together with HR and Country Manager.
Create and maintain relationships with the store teams, both locally and regionally.
Review and assess the performance your store management and sales team to ensure high quality assessments and timely feedback.
Train, develop and supervise management staff to support you in high quality supervision, training and development of sales staff.
Identify talents within the business whilst identifying the correct development path for their progression
Ensure compliance to payroll and business planning process;
The Successful Applicant
BA or Equivalent
Minimum 10 + years in Retail Management preferred
Driver of sales, enthusiastic, high energy. Natural and Dynamic leader of a team
Impeccable standards of service and experience with a luxury/quality seeking clientele
Natural elegance in communication to all levels with particular experience interacting with high level company executives
Proven ability to supervise and develop other high level members of store management
Strategic, open to new ideas, not fearful of change
Ability to motivate and maintain morale of team even in challenging circumstances. Is not afraid of conflict
Good delegator with excellent follow up skills but able to truly empower other managers
What's on Offer
GREAT PLACE TO WORK
GREAT BRAND WITH HERITAGE
Diversity & Inclusion
At Michael Page we believe in diversity and inclusion. We defend equal opportunities without discriminating by gender, race, age, religion or sexual orientation or by any other aspect which could be considered as excluding.