Team Manager (Luxury)

Team

*Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

*Working on the shop floor, the TM will be in constant contact with the team and what is happening on a daily basis.

*Provide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging.

*Conduct regular performance conversations to discuss results and develop action plans.

*Conduct on spot coaching to ensure consistent client experience.

*Participate in attracting, recruiting and onboarding a high performing team.

*Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution.

*Make sure that all the company policies and procedures are followed by all the team members.Client *Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team.

*Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.

*Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs.

*Demonstrate leadership by playing an active role on the sales floor.Product *Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.

*Partner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business.

*Collaborate with VM team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines.

*Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.