Aramaya geri dön

Technical Operation Manager

Istanbul (Asia) Kalıcı View Job Description
The Technical Operations Manager will report to the Assistant General Manager and will lead, organise, and manage the operational processes of a 40-person technical team responsible for pre-sales and post-sales of IT and cybersecurity software products.
  • Kaydet

Eklendi 14/11/2024

  • Lead and manage the daily operations of the technical team
  • Responsible for pre-sales & post-sales of IT and cybersecurity software products

Müşterimiz Hakkında

We are looking for a Technical Operations Manager for a leading IT company, specializing in Software Product Cycle Management and Security Software Product Cycle. The company manages the marketing, sales channel development, corporate client business development, pre-sales and post-sales technical support, training, and certification processes for many global brands.

İş Tanımı

  • Lead and manage the daily operations of the technical team, ensuring project deadlines are met and process improvements are identified.
  • Optimize pre-sales and post-sales processes, providing technical support and delivering quick solutions to customer requests.
  • Develop strategies to increase customer satisfaction, regularly conducting performance evaluations.
  • Organize training and development programs for the technical team, including internal and external training sessions.
  • Coordinate with internal and external stakeholders to ensure timely project completion within budget.
  • Identify new methods to improve the efficiency of operational processes and implement actionable solutions.
  • Gather, analyze, and develop improvement suggestions based on feedback related to product and service quality.
  • Define necessary tools and processes to ensure successful project management, and restructure processes when needed.
  • Develop and implement strategies to improve post-sales support processes.



Aradığımız Profil

  • At least 15 years of experience in IT Management Systems.
  • At least 10 years of experience in managing technical teams.
  • At least upper-intermediate level of English proficiency.
  • Holds a customer portfolio in the IT sector.
  • Strong communication and customer relationship management skills.
  • Target-driven and results-oriented.
  • Team player with a willingness to learn.
  • Proficient in using MS Office programs effectively.
  • Able to adapt to flexible working hours and willing to travel.

Teklif Edilenler

An opportunity to work as a Technical Operations Manager within our partner company, one of the leading names in its industry, in a dynamic, interconnected, collaborative, harmonious, secure, and peaceful environment

PageGroup'a Katılın
Pinar Baglan
İlan Referans Kodu
JN-112024-6591122

Özet

Sektör
Bilişim
Alt Sektör
IT Yönetimi
Endüstri
Technology & Telecoms
Lokasyon
Istanbul (Asia)
Kontrat Tipi
Sürekli
Danışman adı
Pinar Baglan
Pozisyon Referansı
JN-112024-6591122