Our business concept is to sell a wide assortment of products for everyday problem solving at competitive prices in stores, by mail order and on the Internet. We aim to provide good quality product and excellent levels of customer service.
The business concept is based on a quote from our founder, Clas Ohlson: "We'll provide our customers with the quality they require at prices they can afford." By concentrating on three main criteria in our business; quality, price, service and improving upon these every year, we are working towards our goal of increased trust amongst our customers.
Price
We are always committed to maintaining low prices and continually check to ensure we provide good value for money.
Quality
Quality is a key concept at Clas Ohlson, we provide quality product which meets the needs of our customers. Family households, Home Improvement/DIY enthusiasts and Tradesman can find good quality products at low prices.
Service
Clas Ohlson aspires to lead the market in customer service. We achieve a high level of service and have a very flexible customer service policy. We believe that our high level of service will pay for itself in the long term by creating a loyal customer base.
Since our business was founded in 1918, customer service has been at the heart of everything we do. Our people demonstrate a commitment to customer service through their warmth, humility and service mindedness which has helped build our reputation.
Clas Ohlson
