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Credit & Collections Officer - Ataşehir, Istanbul

Istanbul (Asia) Kalıcı View Job Description
The Credit & Collections Officer manages the Accounts Receivable portfolio for our client's operations in Turkey, overseeing credit and collection activities to minimize credit risk and maximize cash flow. Key responsibilities include credit assessment, credit hold management, collections, issue resolution, customer communication, coordination with finance, and compliance activities.

Added 10/07/2026

  • Global working environment
  • Next step for your carreer goal

About Our Client

Our client is a leading global provider of climate solutions. The company develops innovative systems that improve energy efficiency, reduce environmental impact, and support more sustainable buildings and transportation.

Job Description

  • Gather necessary information for credit assessment and payment terms approval; support the regional manager with decisions about credit risk & cash flow.
  • Support in credit assessment of new and existing customers and approve credit limits in line with Limits of Authority assigned to the role.
  • Provide information on credit checking and order holds and release on timely basis. Notify manager of significant issues impacting collection of outstanding receivables
  • Responsible for the collection and the maintenance of account receivables: contact customers, follow up on payments and engage late payers to maximize collection efficiency.
  • Follow & optimize collection protocol for the portfolio: monthly statement of account, pre-calling record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, arrange customer visits, escalate to manager and to commercial team, etc.
  • Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum. Support the cash application team as and when needed.
  • Prepare reports as per monthly schedule and on ad hoc basis for the credit and financial functions
  • Expedite resolution of customer issues and queries by coordinating with Sales/Order Management/Warranty as required.
  • Informing management regarding effectiveness of strategies for various accounts.
  • Promote continuous process improvement and collaborate actively with internal stakeholders.
  • Support the Credit Centre of Excellence for major credit reviews for all customers whenever required.
  • Ensure compliance with Corporate and Regional credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc.

The Successful Applicant

  • University Degree in Business, Finance, Accounting or similar field.
  • 2-3 years of experience in Credit & Collection or a similar role.
  • Fluency in spoken and written English is a must.
  • Good understanding of commercial credit and collection practices and knowledge of financial analysis.
  • Strong proficiency in Microsoft Excel & Outlook
  • Hands-on work experience in credit, preferably with an experience from a manufacturing background with good reconciliations skills.
  • Good understanding of commercial credit and collection practices and significant knowledge of financial analysis.
  • Experience of working on Letters of Credit.
  • Good accounting background & financial knowledge in order to drive account reconciliation during the customer visits, helping boost up collections.
  • Good ERP knowledge with excellent MS office skills
  • Good communication (verbal/written) skills & good negotiation skills - articulate & confident enough to push back customers raising genuine concerns.



What's on Offer

If you are ready to take on an exciting role in Istanbul and grow your career as a Credit & Collections Officer, we encourage you to apply today!

Consultant
Muge Koy
Quote job ref
JN-072026-7059959

Job summary

Sector
Finance & Accounting
Sub Sector
Credit Control
Industry
Industrial / Manufacturing
Location
Istanbul (Asia)
Contract Type
Permanent
Consultant name
Muge Koy
Job Reference
JN-072026-7059959